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GRM

Ensuring Transparency, Accountability, and Trust

NHSP Sindh is committed to upholding transparency, fairness, and accountability in all our activities. The Grievances Redressal Mechanism (GRM) provides a structured and accessible way for individuals and stakeholders to raise concerns, complaints, or feedback related to program implementation, services, staff conduct, or any other aspect of the project.
grm@nhsp.gos.pk

Objectives of the GRM

  • Ensure timely and effective resolution of complaints
  • Promote transparency and trust among communities and partners
  • Improve service delivery by identifying and addressing issues, early
  • Protect the rights and dignity of beneficiaries and stakeholders

What Can Be Reported?

  • Misconduct or negligence by health workers or project staff
  • Any form of harassment or discrimination
  • Gaps in health service delivery or access
  • Issues related to procurement, payments, or supplies
  • General suggestions or feedback for improvement

Confidentiality & Protection

All complaints are handled with strict confidentiality, and no complainant will face retaliation or discrimination for raising concerns in good faith.

Grievance Handling Process

  • Submission – Complaint received through any GRM channel.
  • Acknowledgement – Confirmation sent within 3 working days.
  • Review – GRM Committee reviews and investigates.
  • Resolution – Issue resolved within 15–30 days with a response.
  • Appeal – If needed, complainant may escalate the issue.
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